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Important Note
The Home Affairs Department has set up Enquiry Hotlines for people under home quarantine in relation to novel coronavirus epidemic. The operating hours of the Hotlines are from 9 am to 6 pm, Monday to Saturday. Please click here to browse the hotline numbers.

Special Notice
In view of the latest situation of the COVID-19 epidemic, Home Affairs Enquiry Centres (Enquiry Centres) of the Home Affairs Department have been closed until further notice.

In view of the keen demand for the service from the public, declaration and oath service has been resumed on a limited basis from 3 August 2020 onwards. In order to minimise group gathering, appointments for the service have to be made beforehand on a first-come-first-serve basis through respective district hotlines. Walk-in requests for declaration and oath service will not be entertained. Please click here to browse the opening schedule of Enquiry Centres and hotlines for making appointments for the service.

For enquiries other than declaration and oath service, please call the Home Affairs Department Enquiry Hotline 2835 2500 between 9 a.m. and 5 p.m., Monday to Friday (except public holidays).

In view of the latest situation of COVID-19, Estate Beneficiaries Support Unit of the Home Affairs Department has been closed from 20 July 2020 until further notice.

For enquiries, please contact the Hotline of the Estate Beneficiaries Support Unit of the Home Affairs Department 2835 1535 between 9 a.m. and 5 p.m., Monday to Friday (except public holidays).


We remind you to stay vigilant to fraudulent phone calls and correspondence claiming to be from our office. We will not normally make calls to members of the public through the hotline. We will not make phone calls or write to members of the public to ask them to provide personal information or make any payment. As our hotline is operated by a central telephone system, the hotline number 2835 2500 will not be displayed. If you have any doubt, please contact our staff for verification or please call the Hong Kong Police Anti-Deception Coordination Centre 24-hour Anti-Scam Helpline 18222 for enquiry. For details, please browse the following press releases –

Press release dated 8 October 2019

Press release dated 26 July 2019

Press release dated 28 April 2017

Press release dated 5 April 2017


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