The Home Affairs Department has set up Enquiry Hotlines for people under home quarantine in relation to novel coronavirus epidemic. The operating hours of the Hotlines are from 9 am to 6 pm, Monday to Friday. Please click here to browse the hotline numbers.

In view of the latest situation of the COVID-19 epidemic, the services of Home Affairs Enquiry Centres (Enquiry Centres) of the Home Affairs Department are provided on a limited basis from 2 December 2020 until further notice. Please click here to browse the opening schedule of the Enquiry Centres. For general enquiries, please call the Home Affairs Department Enquiry Hotline 2835 2500 between 10 a.m. and 5 p.m., Monday to Friday (except public holidays).

Owing to the adjustment of opening hours of Enquiry Centres, the Home Affairs Department appeals to members of the public for their understanding that public services will be provided at a reduced scale and they should be prepared to experience a longer waiting time before they can be served.

In view of the latest situation of COVID-19, the counter service of the Estate Beneficiaries Support Unit of the Home Affairs Department (‘EBSU’) is provided on a limited basis. The opening hours are between 10 a.m. and 1 p.m., and between 2 p.m. and 5 p.m., Monday, Wednesday and Friday (except public holidays) from 2 December 2020 until further notice.

For enquiries, please contact the EBSU Hotline 2835 1535 between 10 a.m. and 1 p.m., and between 2 p.m. and 5 p.m. on Monday, Wednesday and Friday (except public holidays).