Emergency Relief Services

In the event that tropical cyclone warning signal No.8 or above, landslip warning or red/black rainstorm warning is in force, the Home Affairs Department’s Emergency Co-ordination Centre with the emergency hotline 2835 1473 will be activated with round the clock manning for answering relevant enquiries of a non-technical natural and providing assistance to the public.

The Home Affairs Department’s Emergency Co-ordination Centre works with other departments and agencies to ensure that their activities are properly co-ordinated in providing emergency relief, and to arrange temporary accommodation for members of public affected by natural disasters.

An Interdepartmental Help Desk will also be set up at the scene or in hospitals during major emergency incidents such as outbreak of a No.3 or higher alarm fire to co-ordinate emergency relief efforts.

At time of emergencies, suitable temporary shelter(s) will be opened for public use as and when needed at the discretion of the respective District Officer(s).

We also provide temporary shelters to people in need in the event of cold or very hot weather. Where appropriate, meals, blankets and mattresses will be provided to shelter users.

Please click the following links to browse the addresses of different types of shelters:

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1. Temporary shelters (to be activated as and when needed during passage of tropical cyclone, landslip, heavy rainstorm or other emergency situations under the discretion of respective District Officer(s))

Please click here to browse the list of temporary shelters

2. Temporary Cold Shelters

District Name Address
Hong Kong Island
Central & Western Sai Ying Pun Community Complex Community Hall 3/F, Sai Ying Pun Community Complex,
2 High Street,
Sai Ying Pun, Hong Kong
Eastern / Wan Chai Causeway Bay Community Centre 3/F, Waiting Lobby,
7 Fook Yum Road,
Causeway Bay, Hong Kong
Southern Lei Tung Community Hall Lei Tung Estate, Ap Lei Chau, Hong Kong
Kowloon
Kowloon City Hung Hom Community Hall Multi-purpose Room,
1/F, Kowloon City Government Offices,
42 Bailey Street, Hung Hom, Kowloon
Kwun Tong Lam Tin (West) Estate Community Centre
71 Kai Tin Road, Lam Tin, Kowloon
Sham Shui Po Nam Cheong District
Community Centre
1 Cheong San Lane,
Sham Shui Po, Kowloon
Wong Tai Sin Tsz Wan Shan (South) Estate Community Centre Hall, G/F, 45 Wan Wah Street,
Tsz Wan Shan, Kowloon
Yau Tsim Mong Henry G. Leong
Yaumatei Community Centre
60 Public Square Street,
Yau Ma Tei, Kowloon
New Territories
Islands Tung Chung Community Hall G/F, Tung Chung Municipal Services Building, 39 Man Tung Road, Tung Chung, Lantau
Kwai Tsing Tai Wo Hau Estate Community Centre 15 Tai Wo Hau Road,Kwai Chung, N.T.
North Cheung Wah Community Hall Cheung Wah Estate, Fanling, N.T.
Sai Kung Hang Hau Community Hall G/F, Sai Kung Tseung Kwan O Government Complex, 38 Pui Shing Road, Hang Hau, Tseung Kwan O , N.T.
Sha Tin Lung Hang Estate Community Centre Lung Hang Estate, Sha Tin, N.T.
Tai Po Tai Po Community Centre 2 Heung Sze Wui Street,
Tai Po, N.T.
Tsuen Wan Lei Muk Shue Community Hall G/F, Hong Shue House,
Lei Muk Shue Estate,
Tsuen Wan, N.T.
Tuen Mun Butterfly Bay Community Centre Butterfly Estate (near Tip Sum House), Tuen Mun, N.T.
Yuen Long Long Ping Community Hall Long Ping Estate,
Yuen Long, N.T.

3. Temporary Night Heat Shelters

District Name Address
Hong Kong Island
Central & Western Sai Ying Pun Community Complex Community Hall 3/F, Sai Ying Pun Community Complex,
2 High Street,
Sai Ying Pun, Hong Kong
Eastern / Wan Chai Causeway Bay Community Centre 3/F, Waiting Lobby,
7 Fook Yum Road,
Causeway Bay, Hong Kong
Kowloon
Kowloon City Hung Hom Community Hall Multi-purpose Room,
1/F, Kowloon City Government Offices,
42 Bailey Street, Hung Hom, Kowloon
Kwun Tong Lam Tin (West) Estate Community Centre
71 Kai Tin Road, Lam Tin, Kowloon
Sham Shui Po Shek Kip Mei
Community Hall
G/F, Block 42, Shek Kip Mei Estate,
Nam Cheong Street, Sham Shui Po, Kowloon
Wong Tai Sin Tsz Wan Shan (South) Estate Community Centre Hall, G/F, 45 Wan Wah Street,
Tsz Wan Shan, Kowloon
Yau Tsim Mong Henry G. Leong
Yaumatei Community Centre
60 Public Square Street,
Yau Ma Tei, Kowloon
New Territories
Kwai Tsing Kwai Shing
Community Hall
Podium Block 6, Kwai Shing West Estate,
Kwai Chung, N.T.
North
Sha Tin Lung Hang Estate
Community Centre
Lung Hang Estate, Sha Tin, N.T.
Tai Po Tai Po Community Centre 2 Heung Sze Wui Street,
Tai Po, N.T.
Tsuen Wan Lei Muk Shue Community Hall G/F, Hong Shue House,
Lei Muk Shue Estate,
Tsuen Wan, N.T.
Tuen Mun Butterfly Bay Community Centre Butterfly Estate
(near Tip Sum House),
Tuen Mun, N.T.
Yuen Long Long Ping Community Hall Long Ping Estate,
Yuen Long, N.T.
Yuen Long Tin Yiu Community Centre Tin Yiu Estate,
Tin Shui Wai, N.T.

Note: Please click here to browse the list of Community Centres/Community Halls (common areas) that can be used for taking refuge from heat during daytime from Monday to Saturday (except public holidays).

*For more information, please call our Telephone Enquiry Centre at 2835 2500 or visit any of our Home Affairs Enquiry Centres in districts.