Home Affairs Department

Important Note

The "StayHomeSafe" telephone hotline (1833 019) of the Home Affairs Department renders support and assistance to COVID-19 infected persons under home isolation. Its service hours are from 7am to 11pm daily.

The hotline has ceased to accept requests for basic daily necessities and food from infected persons starting from January 30, and will cease operation starting from 11pm on February 5.

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We remind you to stay vigilant to fraudulent phone calls and correspondence claiming to be from our office. We will not normally make calls to members of the public through the hotline. We will not make phone calls or write to members of the public to ask them to provide personal information or make any payment. As our hotline is operated by a central telephone system, the hotline number 2835 2500 will not be displayed. If you have any doubt, please contact our staff for verification or please call the Hong Kong Police Anti-Deception Coordination Centre 24-hour Anti-Scam Helpline 18222 for enquiry. For details, please browse the following press releases –

Press release dated 8 October 2019

Press release dated 26 July 2019

Press release dated 28 April 2017

Press release dated 5 April 2017

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