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Important Note

We remind you to stay vigilant to fraudulent phone calls and correspondence claiming to be from our office. We will not normally make calls to members of the public through the hotline. We will not make phone calls or write to members of the public to ask them to provide personal information or make any payment. As our hotline is operated by a central telephone system, the hotline number 2835 2500 will not be displayed. If you have any doubt, please contact our staff for verification or please call the Hong Kong Police Anti-Deception Coordination Centre 24-hour Anti-Scam Helpline 18222 for enquiry. For details, please browse the following press releases –

Press release dated 8 October 2019

Press release dated 26 July 2019

Press release dated 28 April 2017

Press release dated 5 April 2017

Other Information

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Code on Access to Information

The Government exists to serve the community well within available resources. To this end, it recognises the need for the community to be well informed about the Government, the services it provides and the basis for policies and decisions that affect individuals and the community as a whole.

The Code on Access to Information (the Code) defines the scope of information that will be provided, sets out how the information will be made available either routinely or in response to a request, and lays down procedures governing its prompt release.

The Code authorises and requires civil servants, routinely or on request, to provide information unless there are specific reasons for not doing so. These reasons are set out in Part 2 and will normally be referred to if a request for information is refused.

Requests for information will be handled as promptly and helpfully as possible and if necessary, members of the public may be approached to clarify their requests or the requests may be directed to the most appropriate department. Procedures will be kept as simple as possible.

The Code also sets out procedures for review or complaint if a member of the public considers that the provisions of the Code have not been properly applied.

The Code can be accessed at http://www.access.gov.hk.