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Important Note

We remind you to stay vigilant to fraudulent phone calls and correspondence claiming to be from our office. We will not normally make calls to members of the public through the hotline. We will not make phone calls or write to members of the public to ask them to provide personal information or make any payment. As our hotline is operated by a central telephone system, the hotline number 2835 2500 will not be displayed. If you have any doubt, please contact our staff for verification or please call the Hong Kong Police Anti-Deception Coordination Centre 24-hour Anti-Scam Helpline 18222 for enquiry. For details, please browse the following press releases –

Press release dated 8 October 2019

Press release dated 26 July 2019

Press release dated 28 April 2017

Press release dated 5 April 2017

District Services & Community Care Teams (Care Teams)

Care Teams Fraud Prevention Measures

The Home Affairs Department has implemented a series of measures to prevent impersonation of the District Services and Community Care Teams (Care Teams) for fraudulent purposes.

  • Care Team uniform and Care Team Member Certificate of Identity/ Care Team Volunteer Certificate of Identity
    Care Team members and volunteers will wear Care Team uniform and display Care Team Member or Volunteer Certificate of Identity for identification when performing caring services (including home visits).
  • Verifying the identity of Care Team members and volunteers by calling 182 111
    You may verify the identity of Care Team members and volunteers, and obtain Care Teams' contact information by calling 182 111.
  • Dedicated webpage on members of Sub-district Care Teams
    You may visit the dedicated webpage on members of Sub-district Care Teams for the information of Care Team members and the contact information of their operating organisations.
  • Code of Conduct for Care Teams
    The Code of Conduct for Care Teams, which outlines the conduct and duties of Care Team members, etc., is available on the dedicated webpage on Care Teams.