Overview of Care Teams
Background
As announced in the 2022 Policy Address, Care Teams would be set up in the 18 districts.
The formation of Care Teams seeks to consolidate community resources and forces to care for the community, support the Government’s district work and strengthen district networks. Care Teams organise caring activities (such as visiting the needy) and assist in handling incidents and emergencies. Besides, Care Teams also help the Government disseminate information to the public and report the views of the public to the Government.
Fully launched in the third quarter of 2023, Care Teams have been providing caring services to the community. As an important component to improve district governance, the Care Teams, District Councils and the three district committees are the troika of district governance, with clear division of work and high levels of collaboration. Care Teams’ first-term service agreements are coming to an end between late-September and mid-October 2025. As announced by the Chief Executive in the 2024 Policy Address, the Government will regularise Care Teams and increase funding by 50% in the second term of service in support of their work. Care Teams will fully utilise the additional resources to deepen and broaden their services tailored to district needs based on the solid foundation established in the first term.
Organisation and Formation
The Government delineates each of the 18 districts into different sub-districts, and set up a Care Team in each sub-district. District Officers are the commanders of all Care Teams in their districts.
District organisations will form the Care Teams through a selection process. Each Care Team will have around 8 to 12 members, including one captain and one vice-captain.
Selection Process
The selection process will be handled by the Territory-wide Assessment and Steering Group on Care Teams chaired by the Secretary for Home and Youth Affairs and the District Assessment and Coordinating Panels on Care Teams chaired by District Officers of the 18 districts.
To ensure uninterrupted services and leverage the established service networks from the first term, the Government will invite the current operating organisations to consider continuing their services in the sub-districts and submit proposed project plans for the second term. If any individual teams are unable to continue their services for various reasons, the previously shortlisted organisations will be invited to submit proposals.
District Offices (DOs) will prepare service outlines for each sub-district based on local circumstances, specifying the mandatory service requirements and key performance indicators (KPIs). The aforesaid organisations can submit service proposals for the work of the sub-districts based on the service outlines for review, including the services details and the list of proposed members of the Care Teams.
Resources
The Government will provide Care Teams with some of the resources required. The DOs will stipulate the amount of funding for each sub-district in the service outlines. The Government also encourages operating organisations to provide caring services through sponsorship, donation or internal resources.
Monitoring Mechanism
Care Teams are required to submit regular work and financial reports, and arrange independent certified public accountants to audit their annual/final accounts. The DOs will also regularly monitor the work of Care Teams and review the progress of Care Teams in meeting the KPIs.
Territory-wide Assessment and Steering Group on Care Teams (Steering Group)
Membership
| Chairman | Secretary for Home and Youth Affairs |
| Vice-chairman | Under Secretary for Home and Youth Affairs |
| Members | Under Secretary for Education |
| Under Secretary for Labour and Welfare | |
| Under Secretary for Security | |
| Permanent Secretary for Home and Youth Affairs | |
| Director of Home Affairs | |
| and representatives of other Bureaux/Departments when required. | |
| Secretary | Provided by Home Affairs Department |
Terms of Reference
The terms of reference are as follows –
- To steer the overall direction and implementation of Care Teams;
- to set criteria for assessing organisations and service proposals;
- to consider and approve the list of organisations passing the selection based on the recommendations of District Assessment and Coordinating Panels on Care Teams (District Assessment Panels);
- to consider and approve the formation of Care Teams on the basis of the service proposals from organisations passing the selection recommended by District Assessment Panels; and
- to monitor the overall performance of Care Teams and to decide on other matters relating to Care Teams at the territory-wide level.
District Assessment and Coordinating Panels on Care Teams (District Assessment Panels)
Membership
| Chairman | District Officer |
| Vice-chairman | Assistant District Officer |
| Members | Representatives of: |
| Commissioner of Police | |
| Director of Fire Services | |
| Director of Food and Environmental Hygiene | |
| Director of Social Welfare | |
| and representatives of other Bureaux/Departments when required. | |
| Secretary | Provided by District Office |
Terms of Reference
The terms of reference are as follows –
- To assess applications from organisations and to make recommendations to the Steering Group;
- to assess the service proposals from organisations passing the selection and to make recommendations on formation of Care Teams to the Steering Group;
- to coordinate matters in relation to the operation of Care Teams at the district level; and
- to monitor the performance of Care Teams and to decide on other matters relating to Care Teams (including the variation and termination of agreements) at the district level.
Care Team District Secretariats
Contact Information of Care Team District Secretariats
| District | Contact Information |
|---|---|
| Central And Western | Address: Central And Western District Office, 11/F, Harbour Building, 38 Pier Road, Central, Hong Kong Tel. No.: 2852 3491 |
| Eastern | Address: Eastern District Office, G/F, Eastern Law Courts Building, 29 Tai On Street, Sai Wan Ho, Hong Kong Tel. No.: 2879 7063 |
| Southern | Address: Southern District Office, 1/F, Ocean Court, 3 Aberdeen Praya Road, Aberdeen, Hong Kong Tel. No.: 2814 5800 |
| Wan Chai | Address: Wan Chai District Office, 21/F, Southorn Centre, 130 Hennessy Road, Wan Chai, Hong Kong Tel. No.: 2835 2251 |
| Kowloon City | Address: Kowloon City District Office, 8/F, Kowloon City Government Offices, 42 Bailey Street, Hung Hom, Kowloon Tel. No.: 2242 0220 |
| Kwun Tong | Address: Kwun Tong District Office, Unit 05-07, 20/F Millennium City 6, 392 Kwun Tong Road, Kwun Tong, Kowloon Tel. No.: 2171 7443 |
| Sham Shui Po | Address: Sham Shui Po District Office, 4/F, Cheung Sha Wan Government Office, 303 Cheung Sha Wan Road, Sham Shui Po, Kowloon Tel. No.: 2150 8100 |
| Wong Tai Sin | Address: Wong Tai Sin District Office, 6/F, Lung Cheung Office Block, 138 Lung Cheung Road, Wong Tai Sin, Kowloon Tel. No.: 3143 1128 |
| Yau Tsim Mong | Address: Yau Tsim Mong District Office, 6/F, Mong Kok Government Offices, 30 Luen Wan Street, Mong Kok, Kowloon Tel. No.: 3855 6527 |
| Islands | Address: Islands District Office, 20/F, Harbour Building, 38 Pier Road, Hong Kong Tel. No.: 2852 4634 |
| Kwai Tsing | Address: Kwai Tsing District Office, 10/F, Kwai Hing Government Offices Building, 166-174 Hing Fong Road, Kwai Chung, New Territories Tel. No.: 2429 4351 |
| North | Address: North District Office, 3/F, North District Government Offices, 3 Pik Fung Road, Fanling, New Territories Tel. No.: 2675 1571 |
| Sai Kung | Address: Sai Kung District Office, 4/F, Sai Kung Tseung Kwan O Government Complex, 38 Pui Shing Road, Tseung Kwan O, New Territories Tel. No.: 3740 5200 |
| Sha Tin | Address: Sha Tin District Office, 4/F, Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin, New Territories Tel. No.: 2158 5303 |
| Tai Po | Address: Tai Po District Office, 4/F, Tai Po Complex, 8 Heung Sze Wui Street, Tai Po, New Territories Tel. No.: 3183 9432 |
| Tsuen Wan | Address: Tsuen Wan District Office, 2/F, Tsuen Wan Multi-storey Carpark Building, 174-208 Castle Peak Road, Tsuen Wan, New Territories Tel. No.: 3515 5707 |
| Tuen Mun | Address: Tuen Mun District Office, 5/F, Tuen Mun Government Offices, 1 Tuen Hi Road, Tuen Mun, New Territories Tel. No.: 2451 3072 |
| Yuen Long | Address: Yuen Long District Office, 13/F, Yuen Long Government Offices Building, 2 Kiu Lok Square, Yuen Long, New Territories Tel. No.: 2475 3807 |
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