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Important Note

The “StayHomeSafe” telephone hotline (1833 019) of the Home Affairs Department renders support and assistance to persons under the “StayHomeSafe” Scheme. Its service hours are from 7am to 11pm daily.

We remind you to stay vigilant to fraudulent phone calls and correspondence claiming to be from our office. We will not normally make calls to members of the public through the hotline. We will not make phone calls or write to members of the public to ask them to provide personal information or make any payment. As our hotline is operated by a central telephone system, the hotline number 2835 2500 will not be displayed. If you have any doubt, please contact our staff for verification or please call the Hong Kong Police Anti-Deception Coordination Centre 24-hour Anti-Scam Helpline 18222 for enquiry. For details, please browse the following press releases –

Press release dated 8 October 2019

Press release dated 26 July 2019

Press release dated 28 April 2017

Press release dated 5 April 2017

Public Services

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Service Provided

Introduction

storm

In the event that tropical cyclone warning signal No.8 or above, landslip warning or red/black rainstorm warning is in force, the Home Affairs Department’s Emergency Co-ordination Centre with the emergency hotline will be activated round-the-clock to answer relevant enquiries and provide assistance to members of the public.

The Home Affairs Department’s Emergency Co-ordination Centre works with other departments and agencies to ensure that their activities are properly co-ordinated in providing emergency relief, and to arrange temporary accommodation for members of public affected by natural disasters.

Inter-departmental Help Desk(s) will also be set up at the scene or in hospitals during major emergency incidents such as outbreak of a No.3 or higher alarm fire to co-ordinate emergency relief efforts.

At time of emergencies, suitable temporary shelter(s) will be open as and when needed at the discretion of District Officer(s) for providing temporary accommodation to evacuees and other displaced persons.

We also open temporary cold shelters or temporary night heat shelters to people taking refuge during cold spells or oppressively hot nights. Where appropriate, blankets and mattresses will be provided to shelter users.

Please click the following links to browse the addresses of different types of shelters:


  1. Temporary shelters
  2. Temporary Cold Shelters
  3. Temporary Night Heat Shelters

Please click here to browse the detailed arrangements of making donations and visits to shelter users.


Temporary shelters (to be opened as and when needed under the discretion of District Officer(s) when tropical cyclone warning signal No.8 or above, landslip warning or red/black rainstorm warning is in force or during other emergency situations)

Temporary Cold Shelters

District Name Address
Hong Kong Island
Central & Western Sai Ying Pun Community Complex Community Hall 3/F, Sai Ying Pun Community Complex,
2 High Street, Sai Ying Pun
Eastern Causeway Bay Community Centre 3/F, 7 Fook Yum Road, Causeway Bay
Southern Lei Tung Community Hall Lei Tung Estate, Ap Lei Chau
Wan Chai Wan Chai Activities Centre LG/F, Wan Chai Market, 258 Queen's Road East, Wan Chai
Kowloon
Kowloon City Hung Hom Community Hall 1/F, Kowloon City Government Offices,
42 Bailey Street, Hung Hom
Kwun Tong Lam Tin (West) Estate Community Centre
71 Kai Tin Road, Lam Tin
Sham Shui Po Nam Cheong District
Community Centre
1 Cheong San Lane, Sham Shui Po
Wong Tai Sin Tsz Wan Shan (South) Estate Community Centre 45 Wan Wah Street, Tsz Wan Shan
Yau Tsim Mong Henry G. Leong
Yaumatei Community Centre
60 Public Square Street, Yau Ma Tei
New Territories
Islands Tung Chung Community Hall G/F, Tung Chung Municipal Services Building,
39 Man Tung Road, Tung Chung, Lantau
Kwai Tsing Tai Wo Hau Estate Community Centre 15 Tai Wo Hau Road,Kwai Chung
North Cheung Wah Community Hall Cheung Wah Estate, Fanling
Sai Kung Hang Hau Community Hall G/F, Sai Kung Tseung Kwan O Government Complex,
38 Pui Shing Road, Hang Hau, Tseung Kwan O
Sha Tin Lung Hang Estate Community Centre Lung Hang Estate, Sha Tin
Tai Po Tai Po Community Centre 2 Heung Sze Wui Street, Tai Po
Tsuen Wan Lei Muk Shue Community Hall G/F, Hong Shue House, Lei Muk Shue Estate, Tsuen Wan
Tuen Mun Butterfly Bay Community Centre Butterfly Estate (near Tip Sum House), Tuen Mun
Yuen Long Long Ping Community Hall Long Ping Estate, Yuen Long

Temporary Night Heat Shelters

District Name Address
Hong Kong Island
Central & Western Sai Ying Pun Community Complex Community Hall 3/F, Sai Ying Pun Community Complex, 2 High Street, Sai Ying Pun
Eastern Causeway Bay Community Centre 3/F, 7 Fook Yum Road, Causeway Bay
Southern Lei Tung Community Hall Lei Tung Estate, Ap Lei Chau
Wan Chai Wan Chai Activities Centre LG/F, Wan Chai Market, 258 Queen's Road East, Wan Chai
Kowloon
Kowloon City Hung Hom Community Hall 1/F, Kowloon City Government Offices,
42 Bailey Street, Hung Hom
Kwun Tong Lam Tin (West) Estate Community Centre
71 Kai Tin Road, Lam Tin
Sham Shui Po Shek Kip Mei Community Hall G/F, Block 42, Shek Kip Mei Estate, Sham Shui Po
Wong Tai Sin Tsz Wan Shan (South) Estate Community Centre 45 Wan Wah Street, Tsz Wan Shan
Yau Tsim Mong Henry G. Leong Yaumatei Community Centre
60 Public Square Street, Yau Ma Tei
New Territories
Islands Tung Chung Community Hall
G/F, Tung Chung Municipal Services Building, 39 Man Tung Road,
Tung Chung, Lantau
Kwai Tsing Kwai Shing Community Hall
Podium, Block 6, Kwai Shing West Estate, Kwai Chung
North Cheung Wah Community Hall Cheung Wah Estate, Fanling
Sai Kung Hang Hau Community Hall G/F, Sai Kung Tseung Kwan O Government Complex,
38 Pui Shing Road, Hang Hau, Tseung Kwan O
Sha Tin Lung Hang Estate Community Centre
Lung Hang Estate, Sha Tin
Tai Po Tai Po Community Centre 2 Heung Sze Wui Street, Tai Po
Tsuen Wan Lei Muk Shue Community Hall G/F, Hong Shue House, Lei Muk Shue Estate, Tsuen Wan
Tuen Mun Butterfly Bay Community Centre Butterfly Estate (near Tip Sum House), Tuen Mun
Yuen Long Long Ping Community Hall Long Ping Estate, Yuen Long
Yuen Long Tin Yiu Community Centre Tin Yiu Estate, Tin Shui Wai

Note: Please click here to browse the list of Community Centres/Community Halls (common areas) that can be used for taking refuge from heat during daytime.

*For more information, please call our Telephone Enquiry Centre at 2835 2500 during office hours.