Emergency Relief Services

In the event that tropical cyclone warning signal No.8 or above, landslip warning or red/black rainstorm warning is in force, the Home Affairs Department’s Emergency Co-ordination Centre with the emergency hotline 2835 1473 will be activated round-the-clock to answer relevant enquiries and provide assistance to members of the public.

The Home Affairs Department’s Emergency Co-ordination Centre works with other departments and agencies to ensure that their activities are properly co-ordinated in providing emergency relief, and to arrange temporary accommodation for members of public affected by natural disasters.

Inter-departmental Help Desk(s) will also be set up at the scene or in hospitals during major emergency incidents such as outbreak of a No.3 or higher alarm fire to co-ordinate emergency relief efforts.

At time of emergencies, suitable temporary shelter(s) will be open as and when needed at the discretion of District Officer(s) for providing temporary accommodation to evacuees and other displaced persons.

We also open temporary cold shelters or temporary night heat shelters to people taking refuge during cold spells or oppressively hot nights. Where appropriate, blankets and mattresses will be provided to shelter users.

Please click the following links to browse the addresses of different types of shelters:

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1. Temporary shelters (to be opened as and when needed under the discretion of District Officer(s) when tropical cyclone warning signal No.8 or above, landslip warning or red/black rainstorm warning is in force or during other emergency situations)

Please click here to browse the list of temporary shelters

2. Temporary Cold Shelters

Owing to the conduct of 2018 Legislative Council Kowloon West Geographical Constituency By-election, Nam Cheong District Community Centre will be deployed as polling station or for other election-related purposes from 23 to 26 November 2018. Hence, if temporary shelter service has to be activated during the period, the Temporary Cold Shelter in Sham Shui Po District will temporarily be moved to Mei Foo Community Hall. (Address: 1/F, Mei Foo Government Complex, 33 Mei Lai Road, Sham Shui Po)

District Name Address
Hong Kong Island
Central & Western Sai Ying Pun Community Complex Community Hall 3/F, Sai Ying Pun Community Complex,
2 High Street, Sai Ying Pun
Eastern Causeway Bay Community Centre 7 Fook Yum Road, Causeway Bay
Southern Lei Tung Community Hall Lei Tung Estate, Ap Lei Chau
Wan Chai Wan Chai Activities Centre LG/F, Wan Chai Market, 258 Queen's Road East, Wan Chai
Kowloon
Kowloon City Hung Hom Community Hall 1/F, Kowloon City Government Offices,
42 Bailey Street, Hung Hom
Kwun Tong Lam Tin (West) Estate Community Centre
71 Kai Tin Road, Lam Tin
Sham Shui Po Nam Cheong District
Community Centre
1 Cheong San Lane,
Sham Shui Po
Wong Tai Sin Tsz Wan Shan (South) Estate Community Centre 45 Wan Wah Street,
Tsz Wan Shan
Yau Tsim Mong Henry G. Leong
Yaumatei Community Centre
60 Public Square Street,
Yau Ma Tei
New Territories
Islands Tung Chung Community Hall G/F, Tung Chung Municipal Services Building,
39 Man Tung Road, Tung Chung, Lantau
Kwai Tsing Tai Wo Hau Estate Community Centre 15 Tai Wo Hau Road,Kwai Chung
North Cheung Wah Community Hall Cheung Wah Estate, Fanling
Sai Kung Hang Hau Community Hall G/F, Sai Kung Tseung Kwan O Government Complex,
38 Pui Shing Road, Hang Hau, Tseung Kwan O
Sha Tin Lung Hang Estate Community Centre Lung Hang Estate, Sha Tin
Tai Po Tai Po Community Centre 2 Heung Sze Wui Street,
Tai Po
Tsuen Wan Lei Muk Shue Community Hall G/F, Hong Shue House,
Lei Muk Shue Estate,
Tsuen Wan
Tuen Mun Butterfly Bay Community Centre Butterfly Estate (near Tip Sum House), Tuen Mun
Yuen Long Long Ping Community Hall Long Ping Estate,
Yuen Long

3. Temporary Night Heat Shelters

District Name Address
Hong Kong Island
Central & Western Sai Ying Pun Community Complex Community Hall 3/F, Sai Ying Pun Community Complex,
2 High Street,
Sai Ying Pun
Eastern Causeway Bay Community Centre 7 Fook Yum Road,
Causeway Bay
Southern Lei Tung Community Hall Lei Tung Estate, Ap Lei Chau
Wan Chai Wan Chai Activities Centre LG/F, Wan Chai Market, 258 Queen's Road East, Wan Chai
Kowloon
Kowloon City Hung Hom Community Hall 1/F, Kowloon City Government Offices,
42 Bailey Street, Hung Hom
Kwun Tong Lam Tin (West) Estate Community Centre
71 Kai Tin Road, Lam Tin
Sham Shui Po Shek Kip Mei
Community Hall
G/F, Block 42, Shek Kip Mei Estate,
Sham Shui Po
Wong Tai Sin Tsz Wan Shan (South) Estate Community Centre 45 Wan Wah Street,
Tsz Wan Shan
Yau Tsim Mong Henry G. Leong
Yaumatei Community Centre
60 Public Square Street,
Yau Ma Tei
New Territories
Islands Tung Chung
Community Hall
G/F, Tung Chung Municipal Services Building, 39 Man Tung Road, Tung Chung, Lantau
Kwai Tsing Kwai Shing
Community Hall
Podium, Block 6, Kwai Shing West Estate,
Kwai Chung
North
Sai Kung Hang Hau Community Hall G/F, Sai Kung Tseung Kwan O Government Complex,
38 Pui Shing Road, Hang Hau, Tseung Kwan O
Sha Tin Lung Hang Estate
Community Centre
Lung Hang Estate, Sha Tin
Tai Po Tai Po Community Centre 2 Heung Sze Wui Street,
Tai Po
Tsuen Wan Lei Muk Shue Community Hall G/F, Hong Shue House,
Lei Muk Shue Estate,
Tsuen Wan
Tuen Mun Butterfly Bay Community Centre Butterfly Estate
(near Tip Sum House),
Tuen Mun
Yuen Long Long Ping Community Hall Long Ping Estate,
Yuen Long
Yuen Long Tin Yiu Community Centre Tin Yiu Estate,
Tin Shui Wai

Note: Please click here to browse the list of Community Centres/Community Halls (common areas) that can be used for taking refuge from heat during daytime (except Sundays and public holidays).



*For more information, please call our Telephone Enquiry Centre at 2835 2500 during office hours.