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Important Note

We remind you to stay vigilant to fraudulent phone calls and correspondence claiming to be from our office. We will not normally make calls to members of the public through the hotline. We will not make phone calls or write to members of the public to ask them to provide personal information or make any payment. As our hotline is operated by a central telephone system, the hotline number 2835 2500 will not be displayed. If you have any doubt, please contact our staff for verification or please call the Hong Kong Police Anti-Deception Coordination Centre 24-hour Anti-Scam Helpline 18222 for enquiry. For details, please browse the following press releases –

Press release dated 8 October 2019

Press release dated 26 July 2019

Press release dated 28 April 2017

Press release dated 5 April 2017

Public Services


New Arrivals Support Services


The Government has been continuing to purse the overall policy objective to facilitate the early integration of new arrivals into the local community. The Government has all along adhered to the principle of fairness in the provision of public services for new arrivals. They are entitled to most of the public services available to other citizens, including a wide range of medical, housing, employment, welfare and education services.

Questionnaire Survey

In addition, the Home Affairs Department has been conducting a questionnaire survey to assess the profile and service needs of new arrivals. Results of the survey have been distributed to relevant Government departments and NGOs in the form of quarterly reports.

Service Handbook

To provide more updated information about relevant services and the general situation of Hong Kong, the Home Affairs Department has published a Service Handbook for New Arrivals since 1996. The Handbook has been updated annually, and the 26th version has also been uploaded onto this homepage.

Activities and Services

District Offices and NGOs have long been providing various activities and services for new arrivals. To encourage more people to participate in these events, the latest information has been uploaded onto this website.