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Important Note

We remind you to stay vigilant to fraudulent phone calls and correspondence claiming to be from our office. We will not normally make calls to members of the public through the hotline. We will not make phone calls or write to members of the public to ask them to provide personal information or make any payment. As our hotline is operated by a central telephone system, the hotline number 2835 2500 will not be displayed. If you have any doubt, please contact our staff for verification or please call the Hong Kong Police Anti-Deception Coordination Centre 24-hour Anti-Scam Helpline 18222 for enquiry. For details, please browse the following press releases –

Press release dated 8 October 2019

Press release dated 26 July 2019

Press release dated 28 April 2017

Press release dated 5 April 2017

Public Services


Service Handbook

Service Handbook

Since 1996, the Home Affairs Department has published a Service Handbook for New Arrivals with a view to providing new arrivals with more service-related information to facilitate their early integration into the local community. The Handbook is updated annually and printed in both traditional and simplified Chinese.

The 27th edition of the Handbook has now been published. The new edition introduces the information of Hong Kong and services available to new arrivals. It also includes brief introduction of the major Government departments and service agencies and their contact methods.

The Handbook will be distributed through a number of Government departments (including Education Bureau, Housing Department, Immigration Department and Social Welfare Department), non-governmental organizations involved in providing new arrival services and the Home Affairs Enquiry Centres in 18 districts. It has been uploaded onto this homepage.

The following information is in Chinese characters. Should you have any inquires, please contact Home Affairs Department on 2835 1385.